FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

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Call Customer service at 866.925.9625 or Chat Now with one of our pack members.

How do I contact Great Wolf Lodge? Resort
Contact us�at Great Wolf Lodge in Atlanta / LaGrange, GA and a representative will respond to you shortly.
Can I purchase additional water park passes? Water Park
In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50�each and you may purchase one guest band per registered guest (3 yrs+) in your suite. A limited number of day passes are also available online.�For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
What is the resort fee? Resort,Reservations

Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets , access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.

¿Cuál es la tarifa del resort? Spanish / Español
Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.
Do you sell day passes to the water park? Water Park
Day passes are now available. Buy your pass online and pick it up at the front desk. Passes are available online only.
Does Great Wolf Lodge provide Sign Language interpretation services? Resort,Pre-Arrival
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilyGA@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
¿Vendemos pases diarios para el parque acuático? Spanish / Español
Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.
Oops, I left something at Great Wolf Lodge. Can I get it back? Resort
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page.
Are advanced deposits for reservations required? Reservations
We require one night's stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.
Will my room be ready when I arrive? Reservations,Resort,Water Park,Pre-Arrival
Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers�and showers available for you.
Do I have to add children under the age of 2 to my reservation? Reservations
Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.
Does the resort have an ATM? Resort
There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.
Are pets allowed? Service animals? Resort
For the health and comfort of all of our guests, we do not allow any pets into the lodge. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park.
Are rollaway beds/air mattresses available to reserve during stay? Resort
Rollaway beds/air mattresses can be reserved by clicking "Rollaway Beds/Air Mattresses"� on the Reservation page. Rollaway beds/air mattresses are complimentary up to one per suite. These are not available for Queen Cabin Suites.
¿El desayuno está incluido? Spanish / Español
La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.
Why is there a maximum occupancy in the suites? Reservations
For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 13�people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.
Can I use the room telephone to make personal calls? Resort
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
What time is check-out? Resort
Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
What amenities are open to the public? Resort

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.

Do you have RV parking and hookups? Pre-Arrival
Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.
How can I secure valuables during my stay? Resort
A limited amount of safety deposit boxes are available at the front desk to lock up your valuables.
What is the common attire and footwear for the water park? Water Park,Resort
We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
How do I reserve an accessible suite? Reservations
Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.473.9653 We can offer a variety of options to meet your needs!
How do I set up a group meeting/stay at Great Wolf Lodge? Resort
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are�eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
Does the lodge offer a commissionable rate for travel agents? Reservations
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.
¿A qué hora puedo entrar y salir? Spanish / Español

La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.

How much of the park is outdoors? Is there a need for sunscreen? Water Park
The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
Is Internet access available? Resort
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
¿Que hacen para cumpleaños? Spanish / Español
Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.
Does the resort have a business center? Resort
Wireless Internet access throughout the resort is included with the resort fee. Our Lodge doesn't have a separate business center, however some services can be provided by our Bell staff. Please visit the Bell desk located in the Grand Lobby for assistance.
Are coolers permitted in the water park? Water Park
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.
Does the resort have a fitness center? Resort
We have a fitness center, so bring your workout clothing. Our Iron Horse, Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.
What amenities are in each suite? Resort
Each suite�at Great Wolf Lodge�comes standard with�mini fridge, coffee maker, hair dryer, iron�and ironing board.
What can I do if someone gets sick before we arrive? Pre-Arrival
If a family member's sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.
Is grilling / cooking permitted at the resort? Resort
Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.
Are there vending machines in the resort? Resort
Each floor has a designated vending machine and ice machine area.
What is the smoking policy? Resort
Smoking�including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. However, you may smoke in designated smoking areas. A cleaning fee may be applied if this policy is not followed.
¿Cuál es la política de cancelación? Spanish / Español
Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.Nuestra promoción Early Saver no tiene depósito reembolsable.
Are the waterslides wheelchair accessible? Water Park
Waterslides and our elevated attractions are not wheelchair accessible.
What kind of weather can we expect during our stay? Reservations,Resort,Water Park,Pre-Arrival
For the most up to date weather, please visit The Weather Channel.
Uno de los miembros en mi grupo tiene alergias. �Cómo puedo avisar al resort? Spanish / Español
Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.
What happens if there is inclement weather? Resort
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.
How can I purchase gift cards? Resort
As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.Purchase Gift Cards
What is the cancellation policy? Reservations
When bad weather or a family member's sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates. Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.*May not apply to group reservations
Does the resort have wheelchair accessibility? Resort
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
Are there any water park restrictions if I am pregnant? Water Park
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.� We also discourage use of the hot tubs.�
Can I request a particular suite style? Reservations
Suite style preference must be booked at time of reservation.
¿Qué está incluido con mi tarifa? Spanish / Español
Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.
What time is check-in? Resort
Check-in time begins at 4�p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1�p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
Where can I find directions to the resort? Pre-Arrival
Check the Customer Service page for driving directions.
Can we request a balcony or patio during the reservation process? Reservations
Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio"� on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.
What is Story Time? Resort
Join us in the Grand Lobby for Story Time every night following the mural show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
When do I need to fill out a credit card authorization form? Reservations,Pre-Arrival
If the cardholder is not going to be present at check-in, a credit card authorization form is required.Download the Credit Card Authorization Form
Are there chairs (aside from cabanas) to leave our belongings? Water Park
Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
¿Qué necesito mostrar cuando llegue al resort? Spanish / Español
Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.
What is the tax exempt policy? Reservations
In order to be tax exempt, the reservation(s) must be made in the name of the individual who is tax exempt and paid with the organization's credit card or checking account (certified check must be received 30 days in advance of arrival). The individual must also fill out a tax-exempt form from Great Wolf Lodge's accounting department and provide appropriate documentation. For additional information please contact the lodge accounting department.
What do I need to provide when I arrive at the lodge? Pre-Arrival
You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.
What is your process for submitting requests for donations to charitable events? Resort
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please�allow 4-6 weeks for a response.�
What items should I bring on my trip? Pre-Arrival
Veteran guests recommend a few essentials for the Great Wolf Lodge experience:Swimsuit/cover-UpPlastic bag to carry wet suits homeSwim goggles, earplugs, flip flops, aqua socksWaterproof watchExercise clothingReading materialsWarm pj's/slippers to wear to Story TimeWe provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.
Are lockers available in the water park? Water Park
We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
Do you accept prepaid cards and debit cards? Reservations

For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. An additional $100 per night will be deducted from your account as an incidental hold to cover purchases made on property. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.

¿Está permitido traer hieleras a la habitación? Spanish / Español
Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.
When can a guest cancel with no fee? Reservations,Pre-Arrival
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours�of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
What does the Flex package cover? Reservations,Pre-Arrival
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
Am I able to charge things back to my room? Resort
As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.
Are life jackets provided? Water Park
Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Does the resort have on-site restaurants? Resort
Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.
What is the minimum age requirement to confirm a reservation? Reservations
Our resort policy requires that there is at least one adult 21 years of age or older in each suite.
How secure is the web site when I'm booking online? Reservations
Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties. Learn More About Great Wolf Resort's Privacy Policy
Is my child safe in the water park? Water Park
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
Are towels provided in the water park? Water Park
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.
¿Tienen chalecos salvavidas disponibles? Spanish / Español
Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.
¿Puedo traer comida al parque acuático? Spanish / Español
No es permitido traer comida de afuera del hotel, al parque acuático.
When can I purchase the flex package? Reservations,Pre-Arrival
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
How clean is the resort? Resort
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
Are Pack 'n' Play cribs available to reserve during stay? Resort
Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play"� on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.
Can we bring our own puddle jumpers/life jacket? Water Park
Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.