- Water Park & Attractions
- Dining & Shopping
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- Book Your Stay
- Day Pass
- Call Customer Service
- Choose Your Destination
Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.
Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board.
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations at all locations. Additional services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under are included with your stay. Towels in the water park are included but are subject to a fee if not returned.
Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.
Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. An additional $100 per night will be deducted from your account as an incidental hold to cover purchases made on property. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.